FAQS
General Questions
We match boat owners with available slips and docks, including those at marinas. Our platform connects boat owners with slip & dock owners, making it easy to find and rent the perfect spot for your boat.
Boat owners can search for available slips and docks on our platform by location, date, and boat size. Slip & dock owners can list their available spaces with detailed descriptions, photos, amenities and rental terms. Once a match is found, both parties can communicate and finalize the rental agreement directly on the platform.
We are a new, family-owned company that lives in Minnesota and we love to spend our free time on the lake. And what better place to get on the lake than the state that has more than 10,000? We decided first to focus on where we live and serve the boaters of this great state. Once we feel we have Sota properly covered, maybe we’ll branch out.
For Boat Owners
Use our search tool to enter your preferred location, dates, and boat specifications. Browse through the listings and choose the one that best fits your needs. You can contact the slip or dock owner directly through our platform.
Yes, we charge a small service fee for each booking, which is included and transparently displayed in the total rental cost displayed during the booking process.
We offer a wide range of options, including private docks, marina slips, and community docks depending on availability. Listings include details on amenities, such as power hookups, lifts, covered options, fuel, and security features.
Cancellation policies vary by listing. Generally, cancellations made within a specified time frame may be eligible for a refund. Please review the specific terms for each slip or dock before booking.
For Slip & Dock Owners
It’s simple and easy. Sign up for an account and create a listing by providing detailed information about your slip or dock, including location, dimensions, amenities, and photos. Set your rental rates and availability, and publish your listing to our platform.
Listing your slip or dock is free. We only charge a platform fee when your space is successfully rented out, paid for and you earn incremental income. If there is a cancellation and our dock owners don’t earn income, neither do we.
Payments are processed securely through our platform. You’ll receive your rental earnings via direct deposit to your bank account after the boat owner’s payment has been processed.
Yes, you can specify your rental terms, including pricing, availability, cancellation policy, and any additional rules or requirements for renters.
Safety and Security
We verify the identity of all users and provide secure messaging and payment processing, similar to the home and vacation rental platforms we all know and love. We also encourage both boat owners and slip & dock owners to review each other’s profiles and ratings before finalizing a rental agreement. Lastly, communication is key. Our platform allows you to message and email with technology built directly into your listing, making it easy to get to know who is renting and who you are renting from.
Our customer support team is available to assist with any disputes or issues that may arise. We recommend documenting any concerns and communicating openly with the other party to resolve the matter amicably.
Contact Us
If you have any questions or need assistance, the quickest method is to contact our customer support team via chat through the platform. If that is not convenient or there is nothing time sensitive, you can email us at support@sotaslips.com. Lastly, if you’d like to speak with someone directly, you can reach us at (952) XXX-XXXX. We’re here to help!
